1.
Scan the QR-code on the box.
2.
Follow the instructions on your phone.
3. Choose a box size and rental period.
4.
Pay with a credit card or mobile payment.
5.
The box will unlock automatically.
1.
Tap “Rent a Box” on the terminal screen.
2.
Select your required box size.
3. Choose a box size and rental period.
4.
Choose and confirm your rental time.
5.
Pay with your credit or debit card.
6.
The box will unlock automatically.
The locker will not automatically unlock when your paid rental time ends.
To open the locker and retrieve your belongings, you will need to pay the overdue amount at the terminal. The system will calculate the extra time used, and you pay for that overage upon closing your rental.
1. Use the unique link you received via SMS or email when you made your booking.
2. Depending on your chosen rental period, you may have one or more openings.
1. Refresh the page and check your internet connection.
2. Try “End rental” if available.
3. If the issue persists, contact support via the app or by phone (please provide the box number, location, and the time of your rental).
1. Try again and make sure the door is properly closed.
2. If it still won’t lock, contact support immediately.
3. Do not leave your belongings in an unlocked box.
1. Contact support and provide the box number, location, and payment details (receipt, payment ID, or a screenshot).
2. You will receive a full refund for any failed rentals.
1. Contact support and provide your payment receipts.
2. We will investigate the issue and refund any duplicate charges.
1. If the rental didn't go through, the amount is only a temporary hold.
2. Your bank will automatically release the funds, usually within a few business days.
1. Contact support immediately via the app or by phone.
2. Provide the box number, location, and your contact details.
3. For urgent matters, on-site security staff (Securitas) can also assist.
1. The box will remain locked.
2. Late fees will apply for delayed pickup.
3. After a grace period, the box may be emptied by staff.
1. Yes, our boxes are made of strong steel and have secure electronic locks.
2. However, we do not recommend storing valuable items beyond your comfort level.
1. Wait a few minutes and try again.
2. If the problem persists, contact support for remote assistance.
1. Open the Speed Box app or website directly.
2. You can select and rent your box there instead.
1. Contact support.
2. We can remotely close or terminate your rental to avoid extra charges.
1. Use the help button in the app or on the terminal.
2. Email: guest@speedbox.eu
